Paris, France, 29 April 2024 – We are delighted to announce that Viscura Internacional has been appointed as an International Assistance Group (IAG) Assistance Partner for four Portuguese-speaking countries in Africa.
Viscura’s appointed areas, including Angola, Mozambique, São Tomé & Principe, and the popular tourist destination of Cape Verde, face many challenges. These include language barriers, limited medical facilities, and supply shortages. In each location, additional factors can further complicate medical cases, such as unstable security, human rights and humanitarian situations, or weak infrastructures driven by poverty and climate shock. Understanding and navigating those factors underscores the crucial role of Viscura’s assistance.
Even before the COVID-19 pandemic, Viscura pioneered an adaptable approach to medical assistance. They established a virtual, nurse-led unit based in Lisbon, specifically designed to cater to the needs of the Portuguese-speaking community, especially in challenging locations. This innovative team is connected to local medical directors in each country, ensuring comprehensive support through telemedicine and comprehensive medical case management.
The assistance unit works with partners in English, Spanish, and Portuguese.
On being appointed as an IAG Assistance Partner, Manuel Silva, Viscura’s CEO, stated, ‘We are thrilled to have passed the IAG’s vetting process and are now recognised as an Assistance Partner.’ He added, ‘ We are keen to participate in the collaborative nature of the IAG and help partners resolve challenging cases in our countries of focus.’
‘It is exciting to have such a focused company join us as an Assistance Partner,’ stated IAG’s General Manager Louise Heywood,’ These are demanding places for the expatriate and travelling communities. The status of Assistance Partner is a commitment to all partners within the IAG to deliver a quality service.’
Viscura’s commitment to social responsibility involves facilitating emergency medical training for doctors and nurses, primarily through American Heart Association courses. The program commences with agreements to train and certify doctors and medical personnel in Cape Verde. They hope to initiate the program by 2025.
