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Privacy & Cookie Policy


The website, accessible from the URL (referred to as the “Website”) is published by International Assistance Group S.A.S (referred to as the “Company” or “We”), a limited liability company with a share capital of EUR 400,000 and registration Nr 442932166 RCS Paris, with its head office located at 116 rue de Rivoli, 75001 Paris, France.

Phone number: +33 (0)1 55 30 09 10
Fax number: +33 (0)1 55 30 09 11
General email:


Compliance with the protection rules on personal data is an important quality requirement within the International Assistance Group network of companies. Each of International Assistance Group’s business partners which processes end-user personal data, undertakes under its contract with International Assistance Group to comply with the European Regulation and/or data protection rules of the same level of protection. International Assistance Group is not associated with any of the processing of end-user personal data by its business partners and cannot assume any responsibility for the compliance of its business partners with the GDPR.

International Assistance Group SAS, itself, only deals with companies and therefore does not collect nor transmit, forward, store or otherwise process any personal data, except in some limited situations, for which all information is communicated below, and in compliance with the provisions of the French Data Protection Act No. 78-17 of January 6, 1978 as amended and the General Data Protection Regulation (EU Regulation 2016/679) or “GDPR”.


The company is responsible for processing the personal details collected via the contact form of its website or via any other media outlet. These details include the following personal information: first name, last name, name of the company, job title and position, professional email, office standard telephone number, etc.

The information which is necessary for the deliverance of service is indicated in the registration form. When filling out and submitting a contact/registration form referring to this Privacy Policy, you agree to allow the Company to collect, use and share your personal information under the following conditions and for the following purposes:

  • Answering your questions sent through the contact form on the website or through any other media
  • Sending you our newsletter if authorised
  • Sending you communications on the Company if authorised
  • Provide the hosting hotel with your information/ preferences and all related vendors such as, but not limited to catering & transportation companies.
  • E-mail addresses will be used to circulate agenda updates, reminders, last-minute details and announcements of future IAG events
  • Full name, company, job title and e-mail addresses shared with other attendees.


In accordance with the applicable regulations on the protection of personal data, you have the right, at any time, to exercise your rights of access, rectification, and deletion of data concerning you and your rights of limitation and opposition to the processing and the portability of your personal data.

You are entitled to object to the processing of your personal data for purposes of commercial prospecting and request that the Company and its business partners cease using your Personal Data collected via this Website or via any other media.

The rights referred to above can be exercised, free of charge, by sending an e-mail to or by sending a letter to the aforementioned address.

If you no longer wish to receive the Company’s newsletter by email, you can click on the unsubscribe link at the bottom of each email.


The Company undertakes to keep your personal data for a period not exceeding that required for the purposes for which they are processed.

These storage periods are defined according to the processing purposes implemented by the International Assistance Group and take into account the applicable legal provisions as well as the recommendations of the French Authority (CNIL – Deliberation n ° 2016-264 of 21 July 2016 amending a simplified standard for automated processing of personal data relating to the management of clients and prospects (NS-048); storage of cookies for 13 months).


The Company’s Website may display links to access the websites of other companies. We recommend that you read the data privacy policies of these websites, as these terms may vary from those of the Company. The Company is not responsible for the processing of your personal data on these external websites.


The Company reserves the right to amend this data privacy policy at any time. We recommend that you check the latest version of the policy on a regular basis.


For any questions related to this policy and our processing of personal data, please contact us at the following e-mail address: or send us a letter to 116 rue de Rivoli, 75001 Paris, France.

Cookie Policy

What are cookies and why are they important for user experience?

Cookies are files that contain small pieces of data. They are exchanged between a user’s computer and a web server to identify specific users and improve their browsing experience. Cookies are useful because they allow a website to recognise a user’s device. Cookies are useful, as they let you navigate between pages efficiently, remembering your preferences.

Cookies can also be used to establish anonymised statistics about the browsing experience on the website.

First-party cookies are those set by the website you are visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.

What type of cookies do we use?

Strictly necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Third-party cookies

Some of our pages display content from external providers, which set cookies on our sites. These are the following companies:

  • You Tube
  • Google Maps
  • Google Analytics
  • Twitter

These third-party services are outside of the control of the Company. Providers may, at any time, change their terms of service, purpose and use of cookies, etc.

How can you manage your cookie settings?

Through your browser settings, you can accept or decline cookies or configure your browser to notify you before accepting a cookie from our Website. However, if you disable cookies, this may affect your ability to use certain parts of our Website. Otherwise, by continuing to use our website, you agree to the use of cookies as described in this Privacy and Cookies Policy.

The ‘Help’ menu in the toolbar of most web browsers will offer guidance on how to change your browser cookie settings. For more information about cookies, and instructions on how to adjust your browser settings, please see

However, because cookies allow you to take advantage of some of the Website’s essential features, we recommend you leave them turned on.

If you have questions about the use of cookies on our Websites, please contact us at