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Our Services

WHAT WE OFFER

Our global network of partners represent the world's leading travel, medical, security and roadside assistance companies as well as regional service providers.

With extensive experience in all areas of international assistance, our partners and providers also offer world-class support in telemedicine, aged care, home nursing, mental health and employee well-being.  

They work with clients such as general, health and life insurers, financial institutions, large corporations, government, NGOs and academic institutions. Our roadside assistance partners also support OEMs, motor insurers, finance and leasing companies.  

Working together, our collective reach spans five continents and over 120 countries. 

Find a quality assistance company via our global search directory here or contact our HQ team to connect you.

Medical and travel assistance

First class medical and travel assistance services for international travellers, employees and policyholders. From medical treatment, evacuation and repatriation to lost travel documents and transport delays, our quality-accredited International Assistance Group partners offer in-depth local knowledge, global reach, reputation and reassurance.   

Telemedicine, chronic disease management

Virtual health services continue to grow dramatically, reaching travellers wherever they are in the world, at any time. Ongoing improvements in telemedicine, video consultations and remote diagnostic tools reduce claims costs for travel underwriters, improve the management of chronic conditions, support cross cultural communication and enhance the patient experience.

Elder care and home nursing

International Assistance Group partners provide local and international home care assistance solutions. Our global network can provide seniors, ill individuals, or those with disabilities occasional or regular transportation to medical appointments, companionship, assistance with daily activities such as bathing, meal preparation, grocery shopping, handling mail, medication reminders and more.

Roadside assistance & mobility solutions

From breakdowns to battery replacements, our Roadside Assistance Partner network helps over 2 million drivers every year. We support vehicle manufacturers, leasing and car sharing companies, offering total roadside solutions for single or multiple countries –  pan-european and global

Travel risk management

Complete travel risk packages for business travellers, student placements and expatriate workers, delivered by our partners. Protect, support and assist your employees when travelling to a foreign country, at every step of their journey. Mitigate risk, meet your duty of care and access reliable advice, on demand.   

Concierge services

For the highest level of personal assistance in today’s digital age. Access our network for world-class providers of modern concierge services that deliver exceptional services and experiences for affluent clients 24/7. 

Employee Assistance Programs

Personalised employee assistance programs, online assessments, self-help tools, life and career coaching, counselling, support and follow-up services to restore and enhance personal and professional well-being, and boost productivity. Our partners offer a range of services covering mental and physical health and well-being supported by online tools and on-site interventions.

Legal, pet and home assistance, and more

Whether your customers need access to a legal representative, pet advice or an emergency trades person, our partners work around the clock with general insurers, financial organisations, trade associations and clubs assistance companies to help enhance customer service and mitigate costs.

Founded in 1992, the International Assistance Group was originally created by five European companies seeking to help one another provide high-quality services.

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