Portuguese-speaking Africa: Viscura appointed Assistance Partner

Paris, France, 29 April 2024 – We are delighted to announce that Viscura Internacional has been appointed as an International Assistance Group (IAG) Assistance Partner for four Portuguese-speaking countries in Africa.

Viscura’s appointed areas, including Angola, Mozambique, São Tomé & Principe, and the popular tourist destination of Cape Verde, face many challenges. These include language barriers, limited medical facilities, and supply shortages. In each location, additional factors can further complicate medical cases, such as unstable security, human rights and humanitarian situations, or weak infrastructures driven by poverty and climate shock. Understanding and navigating those factors underscores the crucial role of Viscura’s assistance.

Even before the COVID-19 pandemic, Viscura pioneered an adaptable approach to medical assistance. They established a virtual, nurse-led unit based in Lisbon, specifically designed to cater to the needs of the Portuguese-speaking community, especially in challenging locations. This innovative team is connected to local medical directors in each country, ensuring comprehensive support through telemedicine and comprehensive medical case management.

The assistance unit works with partners in English, Spanish, and Portuguese.

On being appointed as an IAG Assistance Partner, Manuel Silva, Viscura’s CEO, stated, ‘We are thrilled to have passed the IAG’s vetting process and are now recognised as an Assistance Partner.’ He added, ‘ We are keen to participate in the collaborative nature of the IAG and help partners resolve challenging cases in our countries of focus.’

It is exciting to have such a focused company join us as an Assistance Partner,’ stated IAG’s General Manager Louise Heywood,’ These are demanding places for the expatriate and travelling communities. The status of Assistance Partner is a commitment to all partners within the IAG to deliver a quality service.’

Viscura’s commitment to social responsibility involves facilitating emergency medical training for doctors and nurses, primarily through American Heart Association courses. The program commences with agreements to train and certify doctors and medical personnel in Cape Verde. They hope to initiate the program by 2025.

Increased commitment in West & Central Africa: Cameroun Assistance Sanitaire

Paris, France – 22 April 2024 – Our Correspondent since 2012, Cameroun Assistance Sanitaire (CAS), has strengthened its commitment to the International Assistance Group by successfully obtaining Core Partner status.


In addition to its base in Cameroon, CAS alarm centres are situated in Libreville (Gabon) and Conakry (Guinea), broadening that commitment in West Africa. These platforms and their regional knowledge may go some way in assisting in the Central African Republic, Chad and Republic of Congo, where the setting can be dangerous, volatile or restrictive.


As a complete medical assistance provider, CAS’s clients include notable companies in oil & gas, mining, construction and other commercial activities directly. Furthermore, well-known names in the insurance and assistance industries serving travellers and expatriates.


Due to recent success in securing some government contracts with outbound travellers, Cameroun Assistance Sanitaire has invested in Core Partner status to access our extensive global network.


After over ten years with the International Assistance Group we are delighted they have stepped up from correspondent status to become an accredited Core Partner”, commented the IAG General Manager, Louise Heywood.


CAS’s commitment to providing medical care in under-resourced environments includes investment in a dedicated clinic at the seaport and beach resort of Kribi in Cameroon, on-site services for expatriates and medical and paramedical personnel training. Additionally, they operate 11 dedicated ground ambulances to provide an immediate response and guide to the best available care within the limited options available.