Customer Care

Core Partner

Founded in
1998

Staff
100

Cases handled per year
40000

Joined International Assistance Group in
2004

Country

Australia

Services

  • Medical assistance
  • Air ambulance
  • Hospital / clinic
  • Funeral services
  • Roadside assistance
  • Travel assistance
  • Home care assistance
  • Medical escort
  • Security services
  • Legal assistance

About

Customer Care provides 24-hour assistance services for medical, travel and security emergencies. We service corporate and leisure travellers and expatriates through our insurance clients and organisations with globally mobile workforces, directly. More than two million Australians and New Zealanders trust their assistance needs to Customer Care each year.

Customer Care's experienced team of around 100 full time staff including nurses, doctors and intensive care specialists handle over 40,000 assistance cases annually with about 500 medical evacuations/repatriations every year. We operate a 24-hour multi-lingual contact centre, 365 days a year. Customer Care also provides a range of medical and consulting services directly to corporations, particularly those operating in remote or high risk locations within Australia and abroad.

Customer Care also operates pharmaceutical helplines, concierge services and telemedicine for remote sites.

Customer Care
Level 2, 15 Mount Street
2060 North Sydney NSW
Australia

Contact us