Netcare 911

Accredited Service Provider

Founded in


Cases handled per year

Joined International Assistance Group in


South Africa


  • Air ambulance
  • Hospital / clinic
  • Medical escort


Netcare 911 is a wholly-owned pre-hospital risk management and emergency assistance subsidiary of Netcare Limited Group, which operates and manages a large hospital and primary care network in South Africa and the United Kingdom.

Since inception in 1998, Netcare 911 provides fully integrated and efficient turnkey solutions to patients in crisis situations. Our core competence is contained in world-class emergency medical assistance, evacuation by road or air transportation, telephonic medical advisory services and a range of innovative products coupled with extensive management expertise thus mitigating risk on behalf of our clients.

Netcare 911 is one of the largest emergency service providers in South Africa and has more than 100 operations in South Africa and Mozambique. We have a fleet of more than 200 emergency vehicles strategically placed throughout the nine provinces of South Africa. Rapid Response Vehicles (RRVs) equipped and crewed by Advanced Life Support Paramedics for immediate dispatch to any acute trauma or medical emergency is available 24/7. Netcare 911 boasts dedicated Intensive Care Units (equipped with specialised equipment) capable of facilitating inter-hospital transfers, ranging from adults through to neonatal ICU patients.

Netcare 911's investment in self-owned and managed road ambulance resources is a means of controlling end-product service quality, optimum response performance and resource availability.


The Netcare 911 Jet Air Ambulance service operates primarily throughout Africa and surrounding islands. Our dedicated, permanently configured, ICU equipped air ambulances cater for both short and long range flights. All aircraft are fully equipped as mobile intensive care units, utilising only the latest in technology to ensure highly effective patient care.

Netcare 911's air ambulances are staffed by emergency medicine trained doctors, nurses and paramedics and are able to mobilise within 90 minutes from flight authorization. All aeromedical missions are conducted with two pilots who are accredited by the South African Civil Aviation Authority. These highly experienced pilots are ultimately responsible for ensuring the safety of patients and crew during an evacuation.


International research has shown that EMS helicopters have a positive effect on patient outcomes, and, as such, have been adopted worldwide as an instrument in saving lives. Netcare 911's Helicopter Emergency Medical Service (HEMS) currently operates two Bell 222 UT helicopter air ambulances ensuring that an Emergency Care Practitioner-based helicopter service is available for immediate dispatch to life-threatening emergencies as a primary resource, 24 hours a day. This service is also available to expedite inter-facility transfers of the critically ill and injured. This is efficiently achieved through a single-source, end-to-end dedicated flight operations centre based in the national emergency operations centre in Midrand, Gauteng. The service operates two dedicated, permanently configured, ICU equipped air ambulance helicopters, located just out of Rand Airport in Gauteng (the only 24-hour HEMS service in South Africa).


Netcare 911 developed the ICU ambulance in order to provide an intensive care environment for high-risk patients. It was developed because of a need in the market to transfer critically ill or injured patients between medical facilities. The ambulance is a Volkswagen Crafter which was purpose-built and designed specifically for this purpose and are highly specialised units. Each ambulance is fully equipped as mobile intensive care units (ICUs) that utilise the latest in medical and communications technology. These elite ICU units are staffed by advanced life support paramedics. Each ambulance carry the necessary resuscitation, ventilator, intubation and other equipment to be able to transfer neonates, paediatric patients through to adults, and are able to provide the necessary care to ensure their safety en-route between facilities.


Rescue 1 and Rescue 2 are custom-made Ford Ranger 3,2 litre Hi-Rider SUV's, which has excellent all-round terrain capabilities and carries a range of rescue gear, equipping it for many different eventualities. Equipment includes the latest range of hydraulic rescue tools, more commonly known as the Jaws of Life, pneumatic lifting bags, breathing apparatus, reciprocating saw, fire extinguishers, traffic cones and other safety equipment, a ladder, ropes, climbing harnesses and a rescue basket, medical equipment, a range of small tools and a variety of stabilization equipment. An electric generator powers the roof mounted floodlights and smaller portable lights.


Netcare 911's extensive track record and experience allow us to render on-site medical services in remote locations, incorporating primary, occupational and emergency medical care. Our infrastructural capabilities, in conjunction with the Netcare 911 24-hour EOC, enable us to offer a comprehensive turnkey solution.

Our extensive remote site medical solutions include on-site ambulances, clinics, laboratories, counselling and education, as well as the provision of field intelligence and health risk management.


Netcare 911's 24-hour Emergency Operations Centre - based in Midrand, Gauteng provides a single point of access to the Netcare Group and a full range of medical assistance services to travellers in South Africa, Africa and throughout the world. The close working relationship between client services, fixed wing jet air ambulances, a global network of services providers and Netcare's in-hospital case managers creates seamless service delivery to travellers in South Africa and abroad.

Photos & video

Netcare 911
490B Smuts Drive,Waterfall, Extension 4
1685 Midrand
South Africa

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