Cases handled per year
Joined the International Assistance Group in
- Medical assistance
- Travel assistance
- Home care assistance
- Medical escort
Over the last 30 years ihi Bupa has introduced more new products than any of the competitors including preventative services, health consulting services, travel and online solutions for the convenience of our customers. We have made it our mission to help our customers protect their health by giving personal advice on health matters and professional assistance in the event of illness or accidents.
Bupa Global Assistance (BGA) is Bupa International’s in-house
assistance unit, delivering medical assistance services to ihi Bupa
customers on a global scale. Based in Copenhagen,
BGA reaches out to
approximately 500,000 customers worldwide. BGA’s highly trained team of
staff, nurses and doctors is on call 24/7, 365 days a year to provide
emergency services to seriously ill or injured customers.
BGA embraces a
24/7 Healthline service and evacuation/repatriation services when
required. Since 2007
BGA has helped thousands of customers to live
longer, healthier and happier lives: we are there when our customers
need us most. Overseen by our own panel of in-house medical specialists,
BGA provides professional medical advice, ensures access to
state-of-the-art medical facilities and arranges transportation to where
required treatment is available. It is in
BGA, where ihi Bupa showcases
its aspiration of being a true healthcare partner to our customers.
What ever the members need, we are in a position to help from the routine to the more complex cases - we have the people and a wealth of knowledge, capabilities and expertise to help our members.
BGA organised and administrated not less than 80% of all
evacuations out of Africa and the Asia/ Pacific region. Further
evacuations were performed out of other remote areas with no or almost
no existing infrastructure, such as the Arctic Circles – Northern
Canada, Greenland & Antarctica – or from mountaintops in the
Our Clinical Team – 14 specialist in-house doctors and access to external specialists:
The in-house team of medical consultants is at disposal 24/7. Their chief medical consultant Steffen Lyduch, MD, MSR, Group Captain, as well as Torben Staehr Johansen, M.D. have been graduated from the U.S. Air Force School of Aerospace Medicine, San Antonio, Texas. Together with Poul Erik Hansen, M.D. Surgeon Commander, Head of Department, Aerospace- and Naval Medicine, Clinical Section, Danish Armed Forces Medical Corps they ascertain our medical standards for aero medical decisions made.
All our operating personnel have been through our internal learning program. Beside a number of courses, they need to pass a basic course in crisis psychology and a comprehensive Medical Awareness course developed by our own Clinical Team.
Our 24/7 personnel speak a total of 20 different languages – however, should we experience a situation with unexpected translation issues, BGA personnel has access to one of the biggest interpreter phone services worldwide. This service assures that BGA will be able to answer any request in any language within 60 seconds.
Photos & video
Bupa Global Assistance
Palaegade, Copenhagen, Denmark