Paris, France, December 1, 2020 - Delivering healthcare management solutions in Vietnam for over 10 years to an international marketplace, we are delighted to appoint Pacific Cross Vietnam as our Core Partner in Vietnam, providing additional coverage in a vibrant market. Furthermore, an aspiring provider to the rapidly growing outbound travel sector.

Part of the regional Pacific Cross group, the Vietnamese operations pivot on their offices in Ho Chi Minh City and Hanoi employing over 200 local members of staff across all departments. This ensures an intimate working knowledge of the clinical capabilities and administrative procedures within their network of over 180 hospitals and clinics throughout the country. Outside of that network, to have the necessary understanding of culture and the contacts able to help.

With such an excellent local presence linked into the International Assistance Group, Pacific Cross Vietnam aims to capitalise on the growing Vietnamese outbound travel sector. Outbound travel doubled between 2012 and 2018, hitting 8.6 million international trips*. Post-COVID, that growth is expected to be equally robust.


“It is wonderful to have Pacific Cross Vietnam on-board,” commented International Assistance Group’s General Manager, Louise Heywood, adding: “With Vietnam being such a growing destination for a wide range of activities we now have a significant new partner to add to our capabilities within the Asia region, and with specialist local medical assistance knowledge for the leisure market, business travellers and expatriates. Also, our alliance is ideally placed to support Pacific Cross Vietnam’s plans for the outbound market.”

Gary Dawson, CEO of Pacific Cross Vietnam, had this to add regarding the partnership. “We see this membership as not only a great step in our development as a specialist provider of health insurance and assistance solutions locally, but also a chance to work closely with the other Core Partners of IAG worldwide, all of whom are very well respected in their fields, locally and further afield. We believe we can bring a wealth of expertise to IAG and in turn, we’ll be able to gain from other partners as well.”


Pacific Cross Vietnam delivers TPA services, including emergency assistance coordination, as well as health insurance products covering over 500,000 people across the length and breadth of Vietnam. Joining the International Assistance Group as a Core Partner is a strategic move to cultivate an increase in both inbound and outbound markets.


*Figures openly published by Outbox Consulting