The world’s largest assistance alliance, International Assistance Group (IAG), announces that it has obtained ISO 9001: 2015, a quality management certification for the vetting, accreditation and reaccreditation of its Core Partners, Assistance Partners and Accredited Service Providers.
This internationally recognised quality management certification comes to support IAG’s aims that its processes are robustly examined and applied to its selection and review processes.
IAG’s General Manager Cécile Hermetz stated: "We needed to find and appoint an organisation with a solid history and international presence in a number of demanding sectors. Also, one that understood the challenges of operating through independent companies globally."
“For over two decades the IAG logo has come to represent a mark of quality delivered independently and locally. To have external accreditation strengthens the confidence that the marketplace has in our alliance and processes,” Ms Hermetz added.
With a history going back to 1864 as a maritime membership organisation, Norwegian based accreditation body DNV-GL today operates in 100 countries providing quality assurance services in oil and gas, energy as well as food and healthcare.
“The IAG selection process has been developed over a number of years and with considerable input from our Core Partners. The vetting process is robust in terms of the extent of areas that are covered as well as a three-stage process that includes a panel of experts assessment and validation by our Supervisory Board," explained David Clero, IAG’s Quality Coordinator.
“The ethos of ISO 9001 is continuous improvement which matches our own aims. It was refreshing to learn of new methods, which we have implemented, and for those to be externally recognised,” he added.
IAG’s Core and Assistance Partners number 45 organisations globally with Accredited Service Suppliers growing at an annual rate of over 35% and covering the full range of services needed to support the delivery of quality assistance services across the globe.