- About Us
- What We Offer
IAG member organisations are a collective of high quality global service assistance specialists, creating a safety net for travellers, whatever their location, at a fraction of internal costs.
The IAG Forums are conferences that we hold twice a year and are an excellent opportunity to meet other Partners and Accredited Service Providers.
- Contact Us
We provide corporate, education and leisure travellers with peace of mind whenever and wherever they travel.
Cases Handled Annually
Number of Personnel
For 30 years, World Travel Protection (WTP) has taken care of corporate and leisure travellers across the globe as a 24-hour emergency assistance and third-party administration (TPA) services specialist. We differentiate ourselves by delivering exceptional care in exceptional circumstances, always.
WTP is part of Cover-More Group, which in 2017 became part of the Zurich Insurance Group. Zurich is one of the world’s leading multi-line insurers, which adds global significance, capacity and opportunity to the World Travel Protection brand.
World Travel Protection’s experienced team of around 200+ full time staff includes case managers, doctors, specialists, nurses, paramedics, counsellors, logistics and security experts who handle over 100,000 assistance cases annually with >1000 medical evacuations / repatriations every year*.
We operate 365 days a year to deliver services seamlessly from our 2 x 24-hour multi-lingual command centres in Toronto & Brisbane that in combination handle more than 1 million inbound and outbound calls and emails for assistance per year. We also provide a range of medical and consulting services directly to corporations, particularly those operating in remote or high-risk locations.
Our clinical and health expertise powers the heart of our operations and is strengthened by a culture of customer service excellence. Most importantly, we know how to assist travellers, whoever and wherever they are. Safe and healthy travel is about more than having medical assistance on hand – it’s also about the preparation, with protection and security services when you need them. That’s why we offer our clients end-to-end, holistic travel programs or, if you prefer, a customised choice of support services.
If you seek uncompromising commitment to customer service, or have an incredible appetite for innovation and determination to make the travel experience better for all, then partner with us. You will discover that we invest in quality partnerships and services that redefine world travel.
* based on 2019 numbers
World Travel Protection Australia
Level 15, 340 Adelaide St
Brisbane, QLD 4000
World Travel Protection Canada
901 King Street West
M5V 3H5 Toronto