Paris, France, 20 May 2025 – We are excited to announce that CONNEX Assistance has joined the International Assistance Group (IAG) as our Assistance Partner for inbound cases in Saudi Arabia (Kingdom of Saudi Arabia, KSA).
CONNEX Assistance’s reputation as a key regional player in the insurance and assistance industry is built on its strong network, international administration standards, and highly qualified medical team. Since its foundation in 1999, CONNEX has served over 300 insurance and assistance companies across more than 25 countries in the Middle East and Africa.
The appointment as an Assistance Partner follows IAG’s ISO 9001 selection process.
‘CONNEX Assistance is an excellent addition to our solid network of partners, with a dedicated physical presence and in-depth capability in such an important area for expatriates, pilgrims and travellers,’ commented IAG’s General Manager, Louise Heywood. She added: ‘We also very much look forward to their local support for our partners, anticipating an increase in cases in Saudi Arabia due to the relaxing of visa restrictions for many countries and an increase in flights.’
CONNEX Assistance’s range of services extends beyond medical assistance and case management, into travel assistance, cost containment, legal and technical assistance, ground and air ambulances, repatriation of mortal remains, and 24/7 concierge services. The medical network is audited by its doctors and dedicated network managers, assessing clinical competence and administrative compliance.
With a population of 32 million, Saudi Arabia has over 40% of its population of expatriates drawn from across the globe. Recognised as a significant destination for holy pilgrimages, inbound leisure tourism is growing with the Government investing in the Red Sea region. 25 new resorts are due to open this year, and eight sites are on the UNESCO World Heritage list. The combined number of visitors for 2023 exceeded 27 million.