Welcome iXchange: International Assistance Group expands Asia presence with new Singapore Core Partner

Paris, France, 14 April 2025 – International Assistance Group (IAG) is pleased to announce iXchange as its newest Core Partner, strengthening its network in the key travel hub of Singapore.  

iXchange, a leading TPA and medical assistance provider, serves over 2,000 corporate clients with an extensive network of 600+ GP panel clinics, 800+ specialists, 280+ dental clinics and 20+ traditional Chinese medicine clinics.

Part of the IHH Healthcare network, Singapore’s largest private healthcare provider, iXchange offers a unique integration of TPA and medical services, from outpatient visits to inpatient admissions and follow-ups, as well as expert case management expertise. 

General Manager of the International Assistance Group, Louise Heywood, said they are thrilled to welcome iXchange to their collaborative, cross-border network of independent assistance companies. 

“iXchange’s extensive experience in medical case management and established presence in Asia strengthens our ability to provide high-quality, cost-efficient healthcare solutions to our global network,” said Ms Heywood.

“The iXchange team is committed to sharing their local knowledge and primary care networks in Singapore while opening the door to other global markets through their affiliation with the IHH Healthcare network.” 

“We’re honoured to be a core partner of the International Assistance Group (IAG). With iXchange’s expertise as a third-party administrator and our strong connection to IHH Healthcare, we’re well-positioned to help IAG partners navigate Singapore’s complex and high-cost healthcare environment. We look forward to delivering quality, cost-effective medical care to IAG members through our trusted panel network.”, commented iXchange CEO, Mr Loh Chek Chai.

iXchange is part of IHH Healthcare, one of Asia’s largest integrated private healthcare groups with some of best-known brands in private healthcare in Singapore – Mount Elizabeth Hospital, Mount Elizabeth Novena Hospital, Gleneagles Hospital and Parkway East Hospital. Key markets include Singapore, Malaysia, Greater China, India and Turkey.

As a Core Partner, iXchange joins this extensive network of premier assistance providers, working collaboratively to deliver tailored solutions in Singapore. Leveraging the IHH ecosystem, iXchange is able to provide a seamless patient experience and cost containment within the IHH Healthcare Singapore Hospitals.

Focal point for Nigeria: Assist360 becomes our new Core Partner

Paris, France, 9 April, 2025 – We are delighted to announce that Assist360 has been appointed our Core Partner for Nigeria. This follows our ISO 9001 quality vetting process and the approval of the partner-led Supervisory Board as we continue to demonstrate our leading position as the World’s largest independent assistance alliance.

Focusing on humanitarian agencies and support companies, Assist360 counts the United Nations on its list of clients, including their multiple agencies, plus a host of Non-Governmental Organisations. Their approach and depth of experience in medical and travel assistance, plus security services, have also seen Assist360 being called upon to deal with complex, disaster-related cases in Afghanistan, Gaza, and South Sudan.

With Nigeria being one of Africa’s economic drivers and a growing tourism industry, International Assistance Group’s General Manager, Louise Heywood, stated that having a Core Partner would provide an essential and valuable focal point. Louise commented: ‘Assist360 is ideally suited at this special membership level, which calls for active participation and contribution within our global alliance. Their appointment is also important to the resources we can call upon in Nigeria and regionally.’

Assist360’s medical team is led by two seasoned emergency physicians whose combined experience reflects the demands of challenging international situations and the pressure of managing high-volume caseloads.

Tertiary level medical referral in Peru: Clínica del Inca, with its air ambulances, becomes an Accredited Service Provider

Paris, France, 14 March 2025 – We are delighted to welcome Clínica del Inca as an in-patient facility Accredited Service Provider (ASP) to the International Assistance Group (IAG).

 

With 30 medical specialties, international air ambulances, ECMO, and comprehensive operating rooms, Clínica del Inca is a renowned tertiary-level private hospital (Level III-2) in Peru, offering cutting-edge procedures like ECMO and perfusion therapies for critically serious cases.

 

Clínica del Inca provides a critical referral point for many situations that go beyond the need for routine care in a country where public health care is below international standards and under-equipped in popular tourist destinations. The facility also supports training medical students from the Universidad San Juan Bautista and the Instituto Arzobispo Loayza, an active ELSO member.

 

“In such a demanding location, I am pleased that Clinica del Inca has passed the IAG’s ISO 9001 vetting process. This is a criteria valued by our partners, certainly in the more adventurous tourist destinations which face numerous challenges,” explained Louise Heywood, IAG’s General Manager.

 

“Having served many international insurance companies individually, it is an honour for Clínica del Inca to achieve recognition from such a respected alliance of healthcare organisations,” said Franco Mogrovejo Navas, Commercial Director of Clínica del Inca.

 

Clínica del Inca also organises ground and air transport for a complete point-to-point service, regardless of where the patient is in Peru or South America.

 

Peru receives more than 2.3 million visitors annually, attracted by its culture, history, and biodiversity. Machu Picchu is one of the seven wonders of the world. The main tourist destinations of Cusco and Iquitos are located more than 1000 km from Lima, and typical road trips take 20 hours.

Iris Global strengthens commitment as Core Partner for Spain with the International Assistance Group

Paris, France, 24 February 2025 – The world’s largest network of independent assistant providers, the International Assistance Group (IAG) is proud to announce Iris Global has expanded its role as a Core Partner for Spain.

Having been part of our network since 2022 for their outbound cases, Iris Global will now also support IAG partners with travellers needing assistance within Spain

With over 100 years of history in insurance and services, Iris Global operates as part of the Santalucía Insurance Group, one of Spain’s most established insurance providers.

The company has a nationwide presence with eight offices in Madrid, Barcelona, Valencia, Málaga, Albacete, and Oviedo, and a workforce of 1,500 employees.

The International Assistance Group General Manager, Louise Heywood said the expansion of Iris Global’s role within the IAG network reflects our shared commitment to providing high-quality and seamless assistance solutions across borders.

“Their expertise in the Spanish market, combined with their extensive operational capabilities, strengthens IAG’s global reach and responsiveness in this region,” Ms Heywood said.

In 2024 alone, IRIS Global handled 1.4 million cases, demonstrating its expertise in delivering high-quality travel, medical and insurance

As IAG continues to expand its global network, Iris Global’s leadership in Spain further solidifies the group’s ability to deliver world-class assistance services to its network worldwide.

NWVA Nationwide Assistance Group commits to dedicated roadside assistance in Spain

Paris, France, 20 February 2025 – We are thrilled to announce that NWVA Nationwide Assistance Group has expanded its relationship with the International Assistance Group, being selected as our Assistance Partner for roadside assistance solutions in Spain in addition to the UK. 

 

‘NWVA has been a committed and valued member of our European roadside assistance team since joining as an Assistance Partner for the United Kingdom’, stated IAG’s General Manager Louise Heywood. She added: ‘With the IAG increasingly being seen as a pan-European network of independent and adaptable roadside assistance providers, we are delighted that NWVA has widened their enthusiastic involvement.’ 

 

With years of experience dealing with cases in Spain from their UK alarm centres, NWVA recently opened a dedicated 24/7 alarm centre in Alicante. It uses an established network of 600 vehicle workshops with recovery capabilities and over 600 specialist tyre providers. With 130 frontline alarm centre staff connected by cloud-based telephony and IT, the multilingual team in Spain will continue to expand to meet growing demand. 

 

“Companies are nothing without the people who make them up. It is they who make the difference. That is the pride of joining the IAG team. It is more than just a collaboration; it’s an opportunity to align our collective vision with the evolving landscape of NWVA. As we navigate this path together, we are reminded that true progress is not just about what we achieve but how we grow through the connections we make and the wisdom we share along the way,” stated Mercedes Gaton, General Manager of NWVA.

Manufacturer brands for cars and commercial vehicles feature on NWVA’s client list, in addition to insurance companies and other service providers. Together with recovery and onward transportation solutions across all vehicle types, they have carved specialist niches for commercial vehicles in tyre replacement and dealing with chemical spillages, demonstrating a commitment to meeting the needs of a variety of road users. 

UAE emergency services leader Response Plus Medical bolsters International Assistance Group network with private fleet of over 350 ground ambulances operating 24/7

Paris, France, 10 February, 2025 – The International Assistance Group (IAG) is pleased to welcome Response Plus Medical (RPM), the leading pre-hospital care and emergency medical services provider in the UAE and KSA, to its global network of Accredited Service Providers (ASPs).

Supporting the IAG’s global network of independent assistance companies and their customers, the partnership will provide travellers in need with vital access to critical ground ambulance services in the UAE.

RPM’s global presence ensures unparalleled care for patients, with a growing network of locations and offices across the UAE, Saudi Arabia, Oman and India.

Response Plus Medical operates one of the largest private ambulance fleets in the GCC region, with over 350 state-of-the-art ambulances providing critical ground ambulance services.

Fleets in the region are strategically located, operating 24 hours all year round and are specially equipped to manage all medical emergencies as well as intensive care transfers, from initial patient assessment, resuscitation, monitoring and hospital facilitation.

General Manager of the IAG Louise Heywood said “RPM’s ground ambulance fleet and medical emergency expertise will support IAG partners requiring patient transports throughout the UAE, Saudi and Oman.”

“Our mission is to deliver world-class assistance, on demand, anywhere in the world and this partnership advances our mission by strengthening our critical care network in the UAE region. Response Plus Medical’s regional knowledge, expertise and on-the-ground services will help IAG partners swiftly respond to medical emergencies for their customers when they need it most,” she said.

In addition, RPM manages more than 360 onsite clinics, employs a healthcare workforce of over 2,000 professionals and supports over 300 international events annually, including large sporting events such as Formula 1.

This partnership enforces IAG’s commitment to be the world’s leading network of local partners, providing 24/7 assistance solutions on a global scale.

The International Assistance Group expands compassionate funeral care and international repatriation expertise with Last Journey Funeral Home partnership in India

Paris, France, 10 December 2024 – The International Assistance Group (IAG), the world’s largest network of independent assistance partners and providers, expands its global network in compassionate funeral management and repatriation services with the addition of Last Journey Funeral Home to its global alliance of Accredited Service Providers .

 

Last Journey Funeral Home joins IAG’s network of more than 160 medical and travel assistance companies offering specialist services in human remains transportation, customs clearance, and end-to-end funeral arrangement coordination.

With a global presence across India, the UAE, Qatar, Germany, Bangladesh, the UK, the US, Thailand, Mauritius, Malaysia and the Maldives, Last Journey Funeral Home has the reach and capabilities to support IAG partners around the world.

General Manager of the International Assistance Group, Louise Heywood said Last Journey brings unparalleled expertise in the delicate process of funeral management to their global network,”

“This partnership reinforces IAG’s mission to provide seamless assistance to individuals and families during challenging times,” she said.

Since its inception, Last Journey Funeral Home has supported over 15,000 families and earned recognition from international embassies for their commitment to honouring diverse customs and traditions.

This partnership further strengthens IAG’s global presence and enhances its ability to deliver exceptional, end-to-end support for end-of-life arrangements.

 

 

 

 International Assistance Group’s Accredited Service Providers are specialist companies with strong experience and capabilities supporting medical assistance organisations. They range from air ambulances and commercial medical transport services to funeral directors, hospitals, house call doctors translation services and more. IAG Accredited Service Providers enjoy access to IAG’s case collaboration portal, Quote to Fly air ambulance system and IAG e-learning modules. They support and collaborate with IAG partners globally to help travellers in need. 

 

 

Central European air ambulance expertise expanded with Jet Executive

Paris, France, 12 November 2024 – Expanding our network of air ambulance to meet the increased demands of our expanding network, we are delighted to announce that Jet Executive International has joined the International Assistance Group as an Accredited Service Provider.

 

Meeting the exacting standards of the German aviation and medical authorities, Jet Executive owns and operates three Learjet 35s with additional wing-tip fuel capacity plus the spacious mid-range Learjet 55 from their base in Munich, Germany. Two pilots, a flight physician and an ALS paramedic, are the standard crew composition on all missions.

 

Recently re-accredited by EURAMI, Jet Executive holds the approved specifications for Fixed Wing Air Ambulance, Long Range Intercontinental Fixed Wing and Adult Critical Care.

 

‘We are excited that Jet Executive is joining our alliance, with their stated commitment towards collaboration and knowledge sharing’, commented IAG’s General Manager Louise Heywood.

 

Founded as an air charter company in 1988, the last 25 years have focussed on air ambulance operations, gaining a successful reputation with major assistance companies. The admission of Jet Executive as an Accredited Service Provider follows the IAG’s ISO 9001-compliant vetting process.

The International Assistance Group announces further enhancements to its African network as Phoenix Aviation is selected to join

Paris, France, October 30, 2024 – Our capabilities and capacity in East Africa have increased with the addition of Phoenix Aviation to the network. In addition to our ISO 9001 compliant vetting process, they are a EURAMI Accredited Provider, demonstrating their commitment to maintaining high standards.

 

From their base in Kenya, their mixed fleet of aircraft tackles local and continental missions, extending into the EU through their European Aviation Safety Agency permit. Supported by a team of certified engineers, Phoenix Aviation also provides regulated maintenance and executive charters, showing the depth of their operation.

 

‘We are delighted to welcome Phoenix Aviation to our group,’ stated Louise Heywood, the IAG’s General Manager. She added:’ With tourism and inward investment returning to the region, we have been working hard to ensure our network has the skills and capacity to meet that demand.’

 

Kenya and neighboring countries are all within reach of their two King Air turboprops as well as their Grand Caravan piston aircraft, which can be used for short airstrip landings. Their  5 Cessna Citations jets of different models are  Sovereign C680, Citation Excel C560 or Citation Bravo C550 available for missions further afield.

 

Under the supervision of Phoenix Aviation’s Chief Medical Officer, medical crew are selected for their experience and training in emergency and critical care environments. All new medical personnel undertake the foundational course in critical considerations in aeromedical training (CCAT).

 

Welcome Global Assistance as our Assistance Partner for the Czech Republic

Paris, France, 1 October 2024 – Leading assistance company, Global Assistance, has successfully gained our Assistance Partner status for inbound cases to the Czech Republic (Czechia) following our ISO 9001 accredited vetting process.

 

A significant, full-service player in the roadside and mobility arenas, Global Assistance has also established a solid reputation for handling medical cases in the Czech Republic’s mainly public health care system. These have been the pillars of their development since being founded 20 years ago.

 

‘We are delighted to welcome Global Assistance into our unique alliance after being a valued correspondent for many years commented IAG’s General Manager, Louise Heywood. She added, ‘This is an important endorsement of our growing profile in roadside assistance and an important asset to travellers coming in from many parts of the world.’

 

The appetite to continuously develop the quality and scope of services now means that Global Assistance has extended into telemedicine, employee assistance programmes, legal assistance, and cyber-security. Since its foundation in 2004, Global Assistance has held the ISO 9001 quality management accreditation.

 

With a population of under 11 million, the Czech Republic welcomed over 26 million visitors in 2022, striving to return to the pre-pandemic high of over 35 million. Its landlocked position, history, and countryside make it an attractive road, rail, and air destination.