A global alliance of over 130 independent assistance companies, providers and correspondents

Founded in 1992, International Assistance Group (IAG) was originally created by five European companies seeking to help one another provide high-quality services. Considerable growth over the past 25 years means that we are now the world’s largest alliance of independent assistance companies and accredited providers.

Our philosophy is reflected in everything we do, and is summarised by our motto:
"Local Partners.
Global Solutions."

Our network specialises in worldwide roadside, medical, travel, corporate and home assistance for business and leisure travellers, expatriate workers and corporate clients.

IAG’s 62 Partners & Accredited Service Providers currently support 154 million end users worldwide. The key strength of our operational network lies in the fact that we partner with established local companies, hand-picked in line with our stringent quality criteria, including an average of 15 years’ experience in their respective markets. This philosophy is reflected in everything we do, and is summarised by our motto: “Local Partners. Global Solutions.”

Whether the end user requires roadside assistance in Norway or mountain rescue in Nepal, the IAG network includes companies with both local knowledge and global reach to ensure the best possible outcome. This is particularly true of our roadside services, as IAG is proud to now partner with some of Europe’s most trusted and experienced industry players.

The IAG alliance offers affiliates the opportunity to cover more of the assistance market through close collaboration with other partners and providers in the network. At IAG, all partners play the role of correspondents, exchanging assistance cases between them. As a result, a reliable, international network has been established in which each company can enhance its competitiveness without sacrificing independence.

International Assistance Group Milestones

2017

66 Partners

  • Celebrating 25 Years of Partnership:
    - 21st IAG Forum
    - 18th IAG Academy

2016

  • Long-term vision based on NICQ (Network, Innovation, Cost Efficacy, Quality)
  • Renovation of the Globus database with 3,400 registered global providers

2013

  • Share capital increased to €400K

2012

52 Partners

  • New strategy: launch of our Partnership Programme (Core Partner, Assistance Partner & Preferred Provider)

2011

  • Creation of the IAG Working Groups

2006

25 Partners

  • Creation of Globus Database with 652 registered hospitals

2002

  • Incorporation as a limited company
    Formation of IAG SAS Ltd company with share capital of €118K

1999

  • Launch of the 1st IAG Academy (IAG training school)

1996

  • First IAG Forum

1992

5 Members

  • Creation of International Assistance Group as an association
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