Welcome iXchange: International Assistance Group expands Asia presence with new Singapore Core Partner

Paris, France, 14 April 2025 – International Assistance Group (IAG) is pleased to announce iXchange as its newest Core Partner, strengthening its network in the key travel hub of Singapore.  

iXchange, a leading TPA and medical assistance provider, serves over 2,000 corporate clients with an extensive network of 600+ GP panel clinics, 800+ specialists, 280+ dental clinics and 20+ traditional Chinese medicine clinics.

Part of the IHH Healthcare network, Singapore’s largest private healthcare provider, iXchange offers a unique integration of TPA and medical services, from outpatient visits to inpatient admissions and follow-ups, as well as expert case management expertise. 

General Manager of the International Assistance Group, Louise Heywood, said they are thrilled to welcome iXchange to their collaborative, cross-border network of independent assistance companies. 

“iXchange’s extensive experience in medical case management and established presence in Asia strengthens our ability to provide high-quality, cost-efficient healthcare solutions to our global network,” said Ms Heywood.

“The iXchange team is committed to sharing their local knowledge and primary care networks in Singapore while opening the door to other global markets through their affiliation with the IHH Healthcare network.” 

“We’re honoured to be a core partner of the International Assistance Group (IAG). With iXchange’s expertise as a third-party administrator and our strong connection to IHH Healthcare, we’re well-positioned to help IAG partners navigate Singapore’s complex and high-cost healthcare environment. We look forward to delivering quality, cost-effective medical care to IAG members through our trusted panel network.”, commented iXchange CEO, Mr Loh Chek Chai.

iXchange is part of IHH Healthcare, one of Asia’s largest integrated private healthcare groups with some of best-known brands in private healthcare in Singapore – Mount Elizabeth Hospital, Mount Elizabeth Novena Hospital, Gleneagles Hospital and Parkway East Hospital. Key markets include Singapore, Malaysia, Greater China, India and Turkey.

As a Core Partner, iXchange joins this extensive network of premier assistance providers, working collaboratively to deliver tailored solutions in Singapore. Leveraging the IHH ecosystem, iXchange is able to provide a seamless patient experience and cost containment within the IHH Healthcare Singapore Hospitals.

Focal point for Nigeria: Assist360 becomes our new Core Partner

Paris, France, 9 April, 2025 – We are delighted to announce that Assist360 has been appointed our Core Partner for Nigeria. This follows our ISO 9001 quality vetting process and the approval of the partner-led Supervisory Board as we continue to demonstrate our leading position as the World’s largest independent assistance alliance.

Focusing on humanitarian agencies and support companies, Assist360 counts the United Nations on its list of clients, including their multiple agencies, plus a host of Non-Governmental Organisations. Their approach and depth of experience in medical and travel assistance, plus security services, have also seen Assist360 being called upon to deal with complex, disaster-related cases in Afghanistan, Gaza, and South Sudan.

With Nigeria being one of Africa’s economic drivers and a growing tourism industry, International Assistance Group’s General Manager, Louise Heywood, stated that having a Core Partner would provide an essential and valuable focal point. Louise commented: ‘Assist360 is ideally suited at this special membership level, which calls for active participation and contribution within our global alliance. Their appointment is also important to the resources we can call upon in Nigeria and regionally.’

Assist360’s medical team is led by two seasoned emergency physicians whose combined experience reflects the demands of challenging international situations and the pressure of managing high-volume caseloads.