Willis Towers Watson Assistance Partner

Founded in
1990
Joined the International Assistance Group in
2005
Number of Staff
70
Number of calls handled (per year)
490,000
Number of cases handled (per year)
109,999

WTW Services (former: Pol-Assistance) is a part of Willis Towers Watson Poland Group. Willis Towers Watson Poland is the biggest insurance intermediary on the Polish market (and the third one globally). This is confirmed by brokers ratings which have continuously placed Gras Willis Towers Watson Poland (previous: Gras Savoye Poland) in first position for several years. In Poland, the group operates within the framework of two companies:

Willis Towers Watson Poland – insurance and reinsurance broker
WTW Services – service company
Willis Towers Watson Poland is a leader and a pioneer in insurance mediation and consulting. Our offer includes the servicing of all insurance lines covering insurance of property, vehicles, liability and persons as well as specialized insurance products such as weather risks. Willis Towers Watson Poland also provides services in the framework of consulting, risk management and reinsurance. Pol-Assistance has been rendering services covering technical, medical and legal assistance for several years. Apart from services in the field of insurance sales and extended warranties, the company takes care of the full claims handling process. Both companies provide services to several thousand clients in Poland, including international corporations, public entities and individuals.

WTW Services has its own Assistance Department employing several dozen staff. It services programs in the technical, medical and legal assistance fields. The department has its own:

˗24 h call-center and help desk
˗Several dozen qualified operators
˗Network of correspondents in almost every country of the world
˗Possibility of current control of the assistance department’s work via our in-house internet application
˗The Assistance Department carries out more than 130 000 service actions annually.

Entities which cooperate with WTW Services on the territory of Poland:

˗4 414 repair shops
˗505 roadside assistance companies (709 when counted with branch offices)
˗30 car rental companies, 1 135 rental points
˗236 hotels and guest houses

WTW Services has been a member of International Assistance Group since 2005. International cooperation enables the exchange of experience and knowledge, implementation of new solutions and a constant improvement in the quality of services.

Photos

Willis Towers Watson
 

Marynarska 11 02-674
Warsaw

Poland

www.pol-assistance.pl

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