POL ASSISTANCE Assistance Partner
- Founded in
- Joined the International Assistance Group in
- Number of Staff
- Number of calls handled (per year)
- Number of cases handled (per year)
Pol-Assistance is a part of Gras Savoye. Gras Savoye in Poland is the biggest insurance intermediary on the Polish and French market. This is confirmed by brokers ratings which have continuously placed Gras Savoye Polska in first position for several years. In Poland, the group operates within the framework of two companies:
Gras Savoye Polska – insurance and reinsurance broker
Pol-Assistance – service company
Gras Savoye Polska is a leader and a pioneer in insurance mediation and consulting. Our offer includes the servicing of all insurance lines covering insurance of property, vehicles, liability and persons as well as specialised insurance products such as weather risks. Gras Savoye Polska also provides services in the framework of consulting, risk management and reinsurance. Pol-Assistance has been rendering services covering technical, medical and legal assistance for several years. Apart from services in the field of insurance sales and extended warranties, the company takes care of the full claims handling process. Both companies provide services to several thousand clients in Poland, including international corporations, public entities and individuals.
Pol-Assistance has its own Assistance Department employing several dozen staff. It services programmes in the technical, medical and legal assistance fields. The department has its own:
- 24 h call-center and help desk
- Several dozen qualified operators
- Network of correspondents in almost every country of the world
- Possibility of current control of the assistance department’s work via our in-house internet application
The Assistance Department carries out more than 80 000 service actions annually.
Entities which cooperate with Pol-Assistance on the territory of Poland:
- 2 100 repair shops
- 1 000 roadside assistance companies
- 450 car rental companies
- 300 hotels and guest houses
The correspondents’ network outside Poland numbers over 50 000 companies.
Pol-Assistance hasa been a member of International Assistance Group since 2005. International cooperation enables the exchange of experience and knowledge, implementation of new solutions and a constant improvement in the quality of services