Healix International Core Partner
- Founded in
- Joined the International Assistance Group in
- Number of Staff
- Number of calls handled (per year)
- Number of cases handled (per year)
Healix International is a global leader in International medical, security and travel assistance services. We are relied upon to look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, 24 hours a day. Our clients include some of the world's largest and most respected multinational corporations, governments, NGOs and insurers.
Healix International was founded in 1992 by two leading experts in international healthcare delivery, with the specific charter to provide an exceptional quality of care to those under its charge. Since then, Healix has built a well-deserved reputation for consistently delivering service excellence. This reputation has been built on the foundations of:
Healix invests heavily in the quality of our staff; we maintain the highest ratio of clinically trained medical personnel in the industry by some margin. Considerable care and investment is also dedicated to the quality of our working environment and we are consistently recognized as being one of the very best companies to work for. This has two benefits for our clients: our reputation allows us to recruit from the very best candidates in the industry; and once they join Healix they stay long-term, meaning we provide the very highest levels of experience and commitment within our service teams.
Unique, Best-in-Class Service Models
Healix deploys a unique, 'nurse led' service model that enables us to provide an exceptional level of service to our customers from the very first moment of contact. Every Healix case is managed, from the very first call, by a critical care nurse, and this nurse then becomes the customer's single point of contact, liaising with the customer and providing advice and reassurance throughout. This service model ensures that our customers receive the benefit of empathy, deep experience and medical expertise from the first moment that they have contact with Healix. Our 'nurse led' model is unique in the industry and eliminates the frustrating delays, unnecessary repetition and impersonal service often experienced with standard service models. Our medical teams are supported by a panel of 21 internationally renowned specialist consultants. providing world-class expertise across a comprehensive range of medical specializations, and are backed by a best-in-class, proprietary technology infrastructure and well-honed operating procedures.
Healix looks after the welfare of millions of expatriates, travellers and local nationals in every country of the world, including the most hostile and challenging of environments. We maintain a network of over 55,000 primary and secondary healthcare providers globally, and last year acted on over 300,000 requests for medical assistance. We managed over 30,000 acute in-patient medical cases in over 160 different countries and carried out more than 2,000 aero-medical evacuations from over 110 different countries.
Our Core Services include:
• International Medical Assistance, Case Management and Evacuation/Repatriation
• International Security Assistance
• International Travel Assistance
• Online Travel Support Services and Mobile Applications
• International Medical Screening
• Remote Site Medical Support
• Airline and Maritime Medical Support
• Global Medical Arrangements
• International Medical Cost Containment
• Insurance Claims Administration
• Infectious Disease Planning
• Risk Messaging & Traveller Tracking
• Active Monitoring
• Security Training