Global Voyager Assistance (GVA) is a private medical and technical assistance company founded in 1998, specialising in the provision of services to multinational organizations, expatriates, major insurance companies and travellers in the territory of Russia, Former Soviet Union (FSU) and worldwide. GVA helps over 2,500,000 individuals, co-ordinates more than 25,000 cases and performs 200 medical evacuations a year.
Since 2000, GVA has been a member of International Assistance Group (IAG) (www.netiag.com) and is chosen as a partner in Russia and Former Soviet Union countries by more than 50 international insurance, medical and technical assistance companies including AXA Assistance (AXA, IPA), Inter Mutuelle Assistance, Mondial (Elvia, World Access), MAPFRE, ARC Transistance (ADAC, ANWB, AA), Medex and others.
The GVA Moscow Alarm Center employs a staff of 80 multilingual assistance, claims handling and medical specialists, including seven doctors. An air ambulance is constantly on standby to transport a patient from any location in Russia and Former Soviet Union to any destination of the world.
The GVA Alarm Center operates 24 hours a day, 7 days a week, 365 days a year. Our 28 specially trained coordinators are at least bilingual (English/Russian languages are a must; we also speak French, German, Italian, Greek, Spanish, Turkish, Arabic and Serbian-Croatian).
Besides its Moscow office, GVA has its own Alarm Centers in the high travel destination countries including Turkey (2004), Egypt (2001), Cyprus (1998), Bulgaria (2008), Thailand (2006), Montenegro (2007). In all countries of Western Europe, including France, Germany, Austria, Switzerland, Finland, Italy, Spain and others GVA has developed an extensive network of medical assistance and technical assistance providers, and also when needed can rely to its colleagues from International Assistance Group.
Moreover, GVA provides the clients with free telephone lines in the following countries: Austria, Finland, France, Germany, Greece, Italy, Spain, and Thailand.
We have a database of more than 1,700 facilities in the FSU and Mongolia from which to serve our clients. The Moscow operation currently manages more than 30,000 cases a year. We charter about 30 air ambulances per year and around 200 evacuations by commercial carriers.
