FILO DIRETTO Core Partner

Founded in
1987
Joined the International Assistance Group in
1992
Number of Staff
200
Number of calls handled (per year)
1,000,000
Number of cases handled (per year)
100,000

Filo diretto was founded in 1987 as a Service and Assistance Company and has developed in a Group which counts today seven different legal entities. Service orientation is still one of the key driving values of the Group even today that a relevant part of the business is linked to insurance policies. The competence reached in almost twenty years of experience and the care taken every day in assisting its customers makes Filo diretto one of the leading names in assistance services and insurance solutions in Italy.

Providing assistance, according to Filo diretto, means quickly helping clients to solve the problems of daily life covering as well many of the risks in 4 major areas of need: tourism & travel, mobility, health and home & family. All the Group's products are designed for individuals and their needs for protection, security and comfort and they are provided in B2B or B2B2C mode, through companies, agencies, financial institutions, funds, tour operators and travel agencies and through established relationships with the most important Italian brokers and a network of almost six hundred partners (small-medium brokers and insurance agents) throughout the country.

Moreover, Filo diretto was the first Italian insurance group to obtain UNI EN ISO 9001 certification and this was extended to all the processes and all the companies of the Group. This was the result of its highly efficient organization and its vast experience on the domestic and international markets, as well as ofthe expertise of its staff. Filo diretto Group, in fact, is totally committed to innovation and quality, basing its organization on structured company procedures to ensure that the client always receives prompt and reliable services. A special team is dedicated to verifying and monitoring every aspect of the Group's corporate processes.

Filo diretto is also one of the 3 founding members of International Assistance Group (1992).

Photos

FILO DIRETTO
 

Via Paracelso 14 MB
Agrate Brianza
20864
Italy

www.filodiretto.it

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