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CUSTOMER CARE Pty NEW ZEALAND Core Partner
- Founded in
- 1988
- Joined the International Assistance Group in
- 2004
- Number of Staff
- 100
- Number of calls handled (per year)
- 1,000,000
- Number of cases handled (per year)
- 40,000
Customer Care provides 24-hour assistance services for medical, travel and security emergencies. We service corporate and leisure travellers and expatriates through our insurance clients and organisations with globally mobile workforces, directly. More than two million Australians and New Zealanders trust their assistance needs to Customer Care each year.
Customer Care’s experienced team of around 100 full time staff including nurses, doctors and intensive care specialists handle over 40,000 assistance cases annually with about 500 medical evacuations/repatriations every year. We operate a 24-hour multi-lingual contact centre, 365 days a year. Customer Care also provides a range of medical and consulting services directly to corporations, particularly those operating in remote or high risk locations within Australia and abroad.
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