International Assistance announces new Partnership with MD Medicus, the leading medical assistance company in Germany


PARIS, July 27, 2016International Assistance Group (IAG), the world’s largest alliance of independent assistance companies announced its new partnership with MD Medicus Assistance Service, the leading company for medical assistance and health services in Germany.

For more than 20 years MD Medicus has pioneered the provision of the most extensive range of services in information, management and logistics in healthcare. The main focus of their work has always been on independent consulting and an extraordinary dedication and bundling of experts’ competence. Their approach is to actively take part in transforming traditional structures into a modern, transparent and economically effective healthcare system. 

Competitive edge and success are part of the company’s DNA. This is why MD Medicus has always learned by experience and innovated providing solutions proactively for companies, health funds, insurance companies, travel organizations, nursing services, amongst others.

Both companies, MD Medicus and International Assistance Group (IAG), have been working together for the past several years under the grounds of an Assistance Partnership agreement, yet upgrading the partnership and being accredited as IAG Core Partner was a strategic decision for MD Medicus.

MD Medicus appreciated the membership as Assistance Partner in the International Assistance Group. Now, as the Core Partner in Germany, we are glad to benefit from the numerous advantages and the worldwide network the IAG offers. We envisage the development of common projects such as enlarging our providers network, negotiating better cost containment solutions to strengthen our market position and to increase the benefits for our customers, thus our USP,” mentioned Robert Kulesa, Management Division Business Development & Member of the Executive Board, MD Medicus.

The new IAG Core Partner is the first and most experienced assistance company for medical and travel assistance services in Germany with over 380 employees, 55 permanently employed physicians who handle up to 6,400 incoming calls per day. The assistance company counts with a nationwide network of service providers and four affiliated service centers handling over 8,000 medical assistance cases per year and about 1,000.000 medical advices annually.

MD Medicus currently provides services nationally and internationally to more than 140 B2B clients in the tourism industry and also to associations, private and public institutions. All incoming calls are answered by multilingual medical staff, speaking more than 22 languages.  Their offering includes extensive medical consulting and assistance services, evacuations and repatriations around the clock and on a global scale.

In addition to the provision of high qualitative assistance and health services, cost containment and cost control have a high priority for MD Medicus. The company created a repatriation portal to optimize the transport decision and to improve the percentage of multiple ambulance flights, therefore reducing empty legs.

Furthermore, MD Medicus offers additional attractive and useful services like an Emergency App with GPS tracking, a country and city data base with medical and security information, medical video consultation, and extensive Travel Risk Management.

International Assistance Group is very honored to count MD Medicus as its Core Partner in Germany, as the company’s medical expertise is of high value for our Partners and their customers, for all medical cases in Germany. Furthermore, the large activity handled by MD Medicus in Germany and worldwide allows us to bundle more volumes, which results in financial benefit for all our customers. The inclusion of MD Medicus, a leading company on that key market, has strengthened the IAG group,” said Cécile Hermetz, General Manager, International Assistance Group.


About International Assistance Group

International Assistance Group (IAG) is a limited incorporated company in Paris (France) regulated under the French law and owned by its Partners. This worldwide alliance of independent companies spanning all the links in the assistance value chain was formed in 1992 by five European companies with the aim of helping each other offer quality assistance. The group’s success has attracted accredited companies around the world and it now boasts 60 Partners and Preferred Providers and a turnover of over €1.5 billion.

In 2015, International Assistance Group handled over 5.2 million cases, 32,450 medical repatriations and 1.6 million roadside cases. IAG’s international presence and range of services enables it to meet the needs of more than 154 million beneficiaries worldwide. For more information, please visit:

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