International Assistance Group announces assistance solution for travelers to Indonesia

PARIS, December 14, 2016 – Southeast Asia has been a top international travel destination for many years; namely Indonesia with very well-known places such as Bali, Jakarta and Lombok. International Assistance Group (IAG) has recently partnered with AA International Indonesia to offer quality assistance solutions to travelers in the region.

International Assistance Group’s Partners have registered an increase of 37% in assistance cases in Indonesia, which highlighted the need of finding a local solution in the country.  Moreover, Indonesia targets to see 20 million foreign tourist arrivals by 2019.

IAG Partner’s rely on the expertise of AA International Indonesia, an assistance company headquartered in Jakarta and established in 2007, specialized in the provision of assistance services on a 24/7 basis to ensure the welfare of travelers and individuals worldwide. The company not only offers emergency medical and travel assistance solutions such as evacuations, hospitalization, patient monitoring, but also roadside assistance, security and risk management services.

Experts with over 17 years of experience in providing emergency security assistance along with travel risk management services, assist all industry sectors, travelers, expatriates and business units with emergency planning and consultancy on a global scale. 

“After spending the past 4 years developing our brand, including the company's work ethics and values in this highly dynamic and competitive assistance business in Indonesia; as the CEO of PT AA International Indonesia I feel very honored to announce our new Partnership. Certainly, it is a special time in our company's journey which has now become appointed as the only IAG Core Partner in Indonesia. I am grateful for all our staff, who embrace our commitment to providing value-added service solutions and to living AAI Indonesia’s core values with integrity and professionalism,” mentioned Brandon Heng, CEO at AA International Indonesia. 

“Looking ahead, becoming an IAG Core Partner means we are expanding our presence globally. And I have to say, I am optimistic because of being supported by well experienced teams in AAI Indonesia, enabling us to deliver world class solutions to clients and members every day,” added Mr. Heng.

At AA International Indonesia, a multilingual and dedicated staff of 120 professionals similarly deliver value-added services such as Third Party Administration to insurance companies and corporations; Expert Opinion Program (EOP) which offers patients the opportunity to have their diagnosis and treatment plans evaluated by some of the best specialist across the globe; and “MediCheck”, a program that provides responsive and hassle free on-site medical checkups with a team of mobile paramedics and state of the art medical equipment.


About International Assistance Group

International Assistance Group (IAG) is the largest network of independent assistance companies and providers worldwide. IAG is incorporated in Paris, France regulated under the French law and owned by its Partners. The worldwide alliance was formed in 1992 by five European companies with the aim of helping each other offer quality assistance services. The group’s success has attracted accredited companies around the world and it now boasts 60 Partners and Accredited Service Providers and a turnover of over €1.5 billion.

In 2015 alone, International Assistance Group’s Partners collectively handled over 5.2 million cases, 32,450 medical repatriations and 1.6 million roadside cases. IAG’s international presence and range of services enables it to meet the needs of more than 154 million beneficiaries worldwide. 

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